1. Introduction
Thank you for choosing our services. We strive to provide the best hosting and related services possible. However, we understand that there may be occasions where a refund is necessary. This Return Policy outlines the terms and conditions for refunds and cancellations.
2. Services Covered by 30-Day Money Back Guarantee
Our 30-day money-back guarantee applies to the following services:
• Shared Hosting Services
• Shared VPS Services
3. Services Not Covered by Money Back Guarantee
The following services are not eligible for refunds:
• Domain Registration Services
• VPN Services
• SSL Certificates Services
• Website Builder Services
• Other Services not included in Clause 2
4. Conditions for Refunds
Refund requests must be made within 30 days of the initial purchase date for Shared Hosting Services and Shared VPS Services. Refunds are only applicable to the first purchase of the service and do not apply to renewals or subsequent purchases. To request a refund, you must contact our support team within the 30-day period and provide a valid reason for the cancellation.
5. Non-Refundable Charges
Any fees paid for domain registration, VPN services, SSL certificates, or website builder services are non-refundable. Any additional services, add-ons, or setup fees associated with the hosting services are non-refundable.
6. Process for Refunds
To initiate a refund, please cancel your service in your account dashboard or contact our support team with your order details and the reason for the refund request. Upon receipt of your request, our team will review it and process the refund within 7-10 business days if it meets the conditions outlined in this policy. Refunds will be issued to the original payment method used during the purchase.
7. Cancellations
You can cancel your service at any time through your account dashboard or by contacting our support team. If you cancel after the 30-day money-back guarantee period, no refunds will be issued.
8. Termination of Services
We reserve the right to terminate any services without notice if there is a violation of our terms of service or acceptable use policy. In the event of such termination, no refunds will be provided.
9. Changes to this Return Policy
We may update this Return Policy from time to time. We will notify you of any changes by posting the new Return Policy on our website. You are advised to review this Return Policy periodically for any changes.
